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February 2017 Agency Spotlight: Bess Insurance Agency

Posted by CFM Marketing on 27, Feb 2017
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Meet the all-star staff behind Fredericktown's Bess Insurance Agency: Emmilee Royle, Dennis Bess, Carrie Shelby, Lisa Starkey, and Dolores Howard (not pictured).

Dennis Bess, owner of Bess Insurance Agency (B.I.A.), has many things to be proud of, but one of his favorite accomplishments is his successful insurance business in Fredericktown, MO. After being a captive agent for 22 years, Dennis had the knowledge, experience, and motivation to start his own agency, centered around the wholesome, small-town values he believes in most. With the additions of Carrie Shelby, Agent, Emmilee Royle, Agent/CSR, and Lisa Starkey, CSR, business took off.

Dennis says it's the quality care his staff gives to each and every customer that sets his agency apart from the rest. At the beginning of the year, Dennis hired a new agent, Dolores Howard, whose focus is on servicing the ever-expanding farm and agri-business markets in and around Fredericktown. With the addition of Dolores, the agency has dabbled more in the farming market, but are exceptionally good at marketing their services to reach various other markets as well. Currently in the middle of a farm mailer campaign, specifically targeting different sized farms in the area, B.I.A. also utilizes radio, newspaper, and social media campaigns to reach out to new customers and retain a positive brand image with current clients as well. Dennis says these practices maintain B.I.A.'s presence in the area as the best source for exceptional insurance coverage.

After nearly 30 years in insurance, Dennis knows not only the importance of building his brand, but maintaining it with solid partnerships. One of his top business promises is to only partner with companies who give his customers unbeatable coverage and great customer service. A carrier at the top of that list? CFM Insurance:



quotation2.png"We are an agency who takes great pride in being a part of the CFM team. We really enjoy the relationship we have with CFM and the respect they show not only our insureds, but us as an agency. I really appreciate them as a company more than I can explain, because it's the 3-way respect in a partnership that bonds us as agents with our carriers and customers."


Reflecting on his agency's growth and success over the years, Dennis knows he couldn't have done it on his own:



quotation2.png"This agency couldn't have been built without our great insureds, outstanding staff, and great companies, with CFM being a leader in those for our agency."


See what people are saying about Bess Insurance Agency.

"Awesome is all I can say! I have moved an hour away from their office and still keep all of my insurance with them! I won't deal with anyone else! Thanks for all the help and great service!"

- Chad E., Customer Since 2010

"Dennis Bess and his lovely staff are exceptional. They absolutely take care of us, much like family. All transactions are done in a timely manner. My family and I couldn't be more pleased with the Bess Insurance Agency!" 

- Darold M., Customer Since 2011

"When buying a home and moving to St. Francois County from out-of-state, my family needed new home and auto insurance. Bess Insurance Agency staff have been extremely welcoming and helpful in finding the best policies at the lowest prices. Their knowledge and abilities to handle all of the "details" made the whole process easier to understand and less stressful. Wonderful group of folks that I hope to be dealing with for years to come."

- John M., New Customer

"Customer service is the key to any purchase, and my experience with Bess Insurance Agency has been excellent. Friendly, helpful and courteous each and every time. This is why we are 100% completely satisfied with B.I.A."

- Jeffrey J., Customer Since 2011

Coverages Bess Insurance Agency Provides

 Auto                  Home                  Business                 Life/Health

Do you have insurance needs in the Fredericktown area? Give Bess Insurance Agency a call: 573.783.0090.

Topics: Agency Spotlight

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